Conditions for Return / Refund

You can return a product for a refund, within 7 days after receiving your original order, under the following situations:

- Item is not the one ordered.

- Item is defective or damaged at the time of delivery.

Please see below conditions for your return/refund request to be accepted:

- Product is in its original condition and unused. 

- Product label is still attached. 

- Product includes all accessories, tags or free promotional items that came with the purchase.

Process for Pilferage Claim

If a customer raises a complaint for partial item/partial order delivery to Customer Care:

1. The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained.
2. An Email will be sent seeking/providing following information:
3. The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:

Instant Return

If the customer wants to instant return the products immediately and within the 7 days of receipt of the original order, the customer may send us the shipment himself/herself to the nearest Asgharali retail outlet. Also, we request the customer to send an email on customercare@asgharali.com or contact us on the hotline number in advance prior to initiating the return.

Self-Send Process

Asgharali.com will not be liable for the products returned by mistake. In a scenario where a product not belonging to www.asgharali.com is returned by mistake, www.asgharali.com is not accountable for misplacement of the product and is not responsible for its delivery back to the customer.